Privacy Policy

Information We Collect

 

Personal Information

 

• Contact Information: Name, address, phone number, email address.
• Identification Data: Passport number, identity card number, nationality.
• Payment Information: Credit card details, billing address, and other financial information.
• Reservation Details: Booking dates, room preferences, special requests.
• Loyalty Program Information: Membership number, points, and rewards.

 

Sensitive Personal Information

 

• Health Information: Any specific health conditions or dietary requirements.
• Special Requests: Information regarding any particular needs during your stay.

 

Usage Data

 

• Digital Interactions: IP address, browser type, operating system, pages visited, time spent on the site, and other usage details.
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies.

 

How We Use Your Information

 

Service Provision

 

• Reservations and Bookings: To process and manage your reservations and bookings.
• Payments: To process payments and issue invoices.
• Customer Support: To provide customer service and respond to inquiries.

 

Personalization

 

• Customized Experience: To personalize your stay according to your preferences and previous interactions.
• Promotions: To send promotional materials and offers that may interest you.

 

Legal and Administrative Purposes

 

• Compliance: To comply with legal obligations and regulatory requirements.
• Security: To ensure the safety and security of our guests, staff, and property.

 

How We Share Your Information

 

Service Providers

We may share your information with third-party service providers who assist us in operating our hotel and delivering services to you, such as payment processors, IT service providers, and marketing agencies. These parties are obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

 

Access and Correction

You have the right to access and correct your personal information held by us. To do so, please contact us at the details provided below.

Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly.

Data Portability

Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Deletion

You have the right to request the deletion of your personal data, subject to certain legal obligations we may have to retain your information.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. We take appropriate steps to ensure that your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

Thank you for choosing The Heron Bay Hotel Singapore. We are committed to ensuring your privacy and the security of your personal information.