Covid Measures

COVID-19 Safety Measures at Heron Bay Hotel, Singapore

In these unprecedented times, the Heron Bay Hotel in Singapore remains dedicated to ensuring the health and safety of our valued guests and team members. As we navigate through the challenges posed by the COVID-19 pandemic, we have implemented a comprehensive set of measures to provide you with a secure and enjoyable stay.

Rigorous Cleaning and Sanitization Protocols

Our hotel follows enhanced cleaning and sanitization protocols, utilizing hospital-grade disinfectants to clean high-touch surfaces such as doorknobs, elevator buttons, and public areas frequently. Guest rooms undergo meticulous cleaning procedures between each stay to maintain the highest standards of cleanliness.

Social Distancing Measures

We've restructured our public spaces, including reception areas, restaurants, and lounges, to promote social distancing. Signage and floor markers are in place to guide guests in maintaining a safe distance from one another.

Contactless Services

To minimize physical contact, we offer contactless check-in and check-out options. Guests can also access important information and services through our mobile app. In-room dining services have been adapted to ensure a contactless experience while enjoying delicious meals in the comfort of your room.

Face Covering Mandate

For the safety of everyone, we require all guests and staff to wear face coverings in public areas. This measure is aligned with Singapore's guidelines and is a crucial step in preventing the spread of the virus.

Health Screening and Monitoring

Temperature checks and health screenings are conducted for both guests and staff upon arrival. Any individual displaying symptoms will be assisted according to established protocols to ensure their well-being and that of others.

Hand Sanitization Stations

Hand sanitization stations are readily available throughout the hotel, offering guests easy access to hand sanitizers to maintain hand hygiene.

Regular Staff Training

Our team members undergo regular training to stay updated on the latest safety protocols and best practices recommended by health authorities. This ensures that our staff is well- equipped to provide a safe and pleasant environment for our guests.

Flexibility in Reservations

We understand that plans can change unexpectedly due to the ongoing situation. Therefore, we offer flexible booking and cancellation policies to accommodate our guests' changing needs.

Collaboration with Local Health Authorities

We work closely with local health authorities to ensure that our practices are in line with the most up-to-date guidelines. This collaborative approach allows us to make informed decisions and adjustments as the situation evolves.

At Heron Bay Hotel, your health and safety are of paramount importance. We are committed to providing you with a secure and comfortable stay, allowing you to enjoy the beauty of Singapore with peace of mind. As the situation continues to evolve, we will adapt our measures to ensure that you have a memorable and safe experience with us.